Terms Of Service
Gaming-Solutions reserve the right to suspend or cancel with immediate effect, access to any service, when Gaming-Solutions decided the account is being used inappropriately, or otherwise. Gaming-Solutions reserve the right to ammend the terms and conditions at any time. It is the customer's duty to check for changes in terms and conditions.
ACCEPTABLE USE OF SERVICE
Accounts are for the use of the primary owner only. Account holders are not permitted to "borrow", "lend" or "sell", their server, webspace or resources to any third party.
Gaming-Solutions hold the right to refuse service / and or access to any party, should they deem the application inappropriate, such as an applicant wishing to host pornography or "warez".
PROHIBITED MATERIAL
The following material is strictly prohibited:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, "mp3's", ".exe files" and any material in violation of any Federal, State or Local regulation.
Adult Material- this includes ALL Pornography, erotic images and media, and any other obscene material. What is and what isn't "Adult Material" is entirely at the discretion of Gaming-Solutions.
Warez- Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. This also includes links to any sites that mention or contain the above.
SPAM AND UNSOLICTED MATERIAL
We have a ZERO TOLERANCE towards spam and unsolicited email. Any accounts found using our services to send unsolicited material will be terminated with immediate effect. Offending customers will not be issued a refund of any kind, and will be liable to any clear-up costs.
BANDWIDTH POLICY
In the event of the customer exceeding the bandwidth permitted, Gaming-Solutions will advise customers that they may purchase extra bandwidth in order to keep their account active. In the event of the customer using excessive bandwidth, Gaming-Solutions reserve the right to cancel or suspend the account and access to it, to protect other users on the Gaming-Solutions network and its servers.
MALICIOUS AND UNFRIENDLY ACTIVITY
Gaming-Solutions's services may not be used for any activity which affects the ability of other people or systems to use Gaming-Solutions Services or the internet. Interference with or disruption of other network users, services or equipment is prohibited.
BACKUPS
Gaming-Solutions, does not keep backups of customer's data, it is the customer's responsibility to do so. Gaming-Solutions highly advises customers to keep regular and current backups to guard against potential loss of data.
PAYMENT POLICY
Accounts may be paid monthly, quarterly, bi-annually or annually. Payment can be made by cash, 'Paypal'. Other payment methods are permitted at the discretion of Gaming-Solutions. Service will start from the date the server / and or service is setup. In the case of payment by cash, service will resume when the cash is received.
Payment must be cleared by invoice due date. In the case of payment not being received, Gaming-Solutions reserve the right to cancel or suspend service and access, until the debt is settled.
In the case of payment not being received, Services are suspended 3 days after invoice due date. In the event of a service suspension a 10% late fee is added to the total invoice cost.
All payment is to be made in pounds sterling (£).
USER CONDUCT
Clients must not post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, offensive, indecent, pornographic, profane, or otherwise objectionable information of any kind.
Abusive behaviour not limited to swearing, cursing, insulting, and or threatening behaviour towards Gaming-Solutions, its staff or customers is strictly forbidden. Personal abuse of ANY kind, whether transmitted across IRC (Internet Relay Chat), email, forum or telephone will result in immediate termination of service. In this event the customer will not be issued ANY refund.
MODS AND RESOURCE FAIR USAGE
Customers may install and use third party modifications within reason. No guarantee is made as to the stability of these mods. Gaming-Solutions make no guarantee any third party mod will work on our systems. Gaming-Solutions strictly prohibits third party mods that use excessive resources. This includes, and is not limited to 'Zombie Mod'. A maximum of four bots is allowed on any server at any time. Additional bots are at the discretion of Gaming-Solutions.
CUSTOMER INFORMATION
It is the customers duty to keep Gaming-Solutions informed of any changes of personal details. This includes and it not limited to your email address, address and telephone number. Your new personal details must be sent three days prior to any new communication being sent to the customer. E-mail is the preferred contact method for general communique. Gaming-Solutions will not be held responsible for any loss of communication or problems that arise as a result of customers not informing Gaming-Solutions of their current and accurate contact details.
CANCELLATIONS & REFUNDS
Gaming-Solutions reserves the right to cancel the service and access to the service at any time. If a customer contravenes Gaming-Solutions's terms of service a refund will not be issued in the event of a cancellation.
Customers may cancel their service at any time. In this event, all start-up incentives and loyalty schemes, including free hosting and other services, will be canceled without refund. If Customers use paypal subscription then it is the Customers responsibiltiy to cancel the subscription aswell as there service with Gaming-Solutions.
QUALITY OF SERVICES
Gaming-Solutions will make the best efforts to provide quality and uninterrupted service. However whilst best efforts will be made, 100% uptime and 100% perfect service is not realistic or achieveable. Gaming-Solutions will not be responsible for any damages a service interruption may cause to the client. In the event of technical issues, it is the client's responsiblity to report immediately any problems via the OFFICIAL ticket system. Failure to report faults via this method and this method only is the client's responsiblity. Gaming-Solutions are not responsible for the client's failure to report problems via the correct means. In the event of technical issues, compensation in the form of contract extension may be applicable, however this is entirely at Gaming-Solutions's discretion.
CONSEQUENTIAL LOSS
Gaming-Solutions accepts no liability for any loss howeverso arising suffered as a result of any failure or fault in the service provided by Gaming-Solutions.
GAME SERVER USAGE:
Customers are limited on the number of players & spectators spaces equal to the number of players the server has been rented for. You must not increase the player limits on your server (this includes spectators) without the prior permission of Gaming-Solutions, and payment of the difference in price. We do not offer refunds to those who wish to reduce player numbers for any reason.
You may not attempt to connect to our server through SSH, Telnet or any other means of unauthorized connections. Failure to comply with this rule may also lead to your server being subject to a suspension of ten days where you shall not be credited or refunded.
All game servers must carry the default name of "Gaming-Solutions.com >>". Customers must not remove this from the title unless they pay an additional fee to have the server debranded. Game server titles MUST NOT contain abusive language, offensive material or bring Gaming-Solutions into disrepute. Breaching the acceptable naming of game servers will result in the termination of service at Gaming-Solutions's discretion.
GAME SERVERS
Gaming-Solutions cannot give any guarantee on a setup date for game servers. While most services will be set up within 24 hours, Gaming-Solutions will not overload any of their servers in order to set up new services or game servers. In the event of there being no space for new game servers and or services, customers will be put on a waiting list for server availability. Once space is available, the customer's service will be setup.
DEDICATED SERVERS
Gaming-Solutions cannot give any guarantee on setup date from the point of purchase, for dedicated servers. Normal setup time is 3 working days, however due to cirumstances beyond our control this period may be longer.
INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold Gaming-Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Gaming-Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Gaming-Solutions against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Gaming-Solutions's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Gaming-Solutions's server.
DISCLAIMER
Gaming-Solutions will not be responsible for any damages your business may suffer. Gaming-Solutions makes no warranties of any kind, expressed or implied for services we provide. Gaming-Solutions disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Gaming-Solutions and its employees. Gaming-Solutions reserves the right to revise its policies at any time.
